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Customer Service & Business Management

9-in-1 Cost Effective Bundle | CPD Accredited | 9 FREE PDF Certificates | 110 CPD Points | Lifetime Access


Discover Training

Summary

Price
£45 inc VAT
Study method
Online
Course format What's this?
Video
Duration
12 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
110 CPD hours / points
Certificates
  • Certificate of completion - Digital certificate - Free
  • Certificate of completion - Hard copy certificate - £4.99
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

3 students purchased this course

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Overview

Customer Service Training

Seeking to elevate your abilities in Customer Service Administration? You've reached the perfect spot. Our comprehensive Customer Service Administration course is meticulously structured to lead you to the zenith of Customer Service Administrator expertise, ensuring the best possible results in your Customer Service skills.

Tailored for those striving for excellence in Customer Service Administration, this Customer Service Administration course provides key insights to master the field of Customer Service Administration. Immerse yourself in our Customer Service Administration course to enhance your understanding and proficiency in Customer Service Administration concepts.

The journey through this Customer Service Administration course starts with the basic elements of Customer Service Administration and progressively delves into more intricate Customer Service Administration subjects. Each part of our Customer Service Administration course is designed with clarity and simplicity, aiming to boost your Customer Service Administration abilities. As you progress, you'll encounter various facets of Customer Service Administration, allowing you to develop a robust skillset in Customer Service Administration. This course is a deep dive into the world of Customer Service Administration, equipping you with comprehensive Customer Service Administration knowledge and Customer Service Administration strategies. It's an all-encompassing approach to understanding Customer Service Administration, emphasizing practical Customer Service Administration skills. Engaging in this course will empower you with the necessary tools for success in the Customer Service Administration arena, enhancing your Customer Service Administration capabilities.

This Customer Service Bundle Consists of the Following Courses:

  • » Course 01: Customer Service & Business Management
  • » Course 02: Effective Communication Skills
  • » Course 03: Problem-Solving and Conflict Resolution
  • » Course 04: Customer Relationship Management (CRM)
  • » Course 05: Know Your Customer (KYC)
  • » Course 06: Customer Service Management: Recovering Difficult Customers
  • » Course 07: Business Analysis
  • » Course 08: Business Performance Management
  • » Course 09: Phone-Based Customer Service

Learning Outcomes of Customer Service Course:

  • Master core Customer Service principles and their application in business contexts.
  • Develop advanced communication skills for effective Customer Service interactions.
  • Understand and implement Customer Service strategies for business growth.
  • Analyze and improve Customer Service processes using management tools.
  • Learn conflict resolution techniques specific to Customer Service scenarios.
  • Gain insights into Customer Service metrics and their impact on business performance.
  • Explore innovative approaches to enhance Customer Service experiences.
  • Acquire leadership skills tailored for Customer Service and business management roles.

Invest in your future by enrolling in the Customer Service bundle today. Gain the skills that are in high demand across industries and open doors to a successful career in Customer Service and quality assurance. Don't miss this opportunity to excel in your professional journey – enrol now!

What Will Make You Stand Out?

On Completion of this Customer Service Training online course, you'll acquire:

  • FREE instant certificate upon successful completion of the Customer Service course
  • CPD QS Accredited Customer Service course.
  • Upon Completion of this Customer Service course, Earn a Complimentary PDF Certificate to Showcase Your Enhanced Skills.
  • Lifetime access to this Customer Service course.
  • 24x7 Tutor Support.
  • Complete this Customer Service Course at your own pace.

CPD

110 CPD hours / points
Accredited by CPD Quality Standards

Course media

Description

Customer Service Training

This online Customer Service course was crafted by seasoned Customer Service industry experts, blending their extensive Customer Service experience and deep Customer Service knowledge. Designed by Discover Training, the Customer Service curriculum aims to enhance your Customer Service proficiency in your existing role, equipping you with vital Customer Service information and Customer Service concepts. Throughout the Customer Service course, you will delve into the basics of Customer Service, immersing yourself in key Customer Service ideas. Each module is structured to deepen your Customer Service understanding, focusing on pivotal Customer Service topics and Customer Service strategies. You'll be guided through a comprehensive Customer Service learning journey, enriching your Customer Service skills and Customer Service perspectives. This Customer Service course offers an opportunity to expand your Customer Service toolkit, ensuring a thorough grasp of Customer Service principles and Customer Service practices. The course is a pathway to mastering Customer Service techniques, providing a solid foundation in Customer Service theories and Customer Service methodologies. It's an ideal platform for those aspiring to excel in Customer Service roles and seeking to achieve Customer Service excellence.

Who is this course for?

Is This Customer Service Training Course Perfect for You?

This Customer Service Training is comprehensive and tailored to individuals from diverse backgrounds. With a focus on Customer Service essentials such as space management, asset management, and sustainability, it's perfect for those with a keen interest in the Customer Service sectors. Dive deep into core aspects like maintenance planning, safety protocols, and infrastructure management. This Customer Service course is your key to expanding knowledge, embracing best practices, and achieving excellence in Customer Service. Join us and propel your Customer Service career to new heights.

Requirements

Customer Service Training

No formal requirements are needed for this Customer Service Course! Enrol effortlessly in this Customer Service Training today. All you need is a device with internet access, and you're all set to embark on your learning journey. Enjoy the flexibility of completing the Customer Service Course at your own pace.

Career path

  • Customer Service Representative: £18,000-£23,000 per year
  • Customer Service Manager: £25,000-£35,000 per year
  • Customer Service Specialist: £22,000-£28,000 per year
  • Customer Service Coordinator: £20,000-£26,000 per year
  • Customer Service Advisor: £19,000-£24,000 per year
  • Senior Customer Service Executive: £30,000-£40,000 per year
  • Customer Service Team Leader: £27,000-£33,000 per year

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Certificates

Certificate of completion - Digital certificate

Digital certificate - Included

Certificate of completion - Hard copy certificate

Hard copy certificate - £4.99

A nominal fee of £9.99 covers the delivery charge within the United Kingdom. Additional delivery charges may apply for orders outside the United Kingdom.

Reviews

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.